Hotwire Customer Service Number : 800-355-5668

Hotwire Launch Call Center Number: 561-509-5429

NOTE: The AT&T Phase One contract expired November 30th.

The installation of your equipment will take approximately 3 to 4 hours. If you’re a snowbird, you must tell Hotwire when you’re returning to HP. Here is some general information for Phase I residents.

  • You are entitled to one hard wired TV and 2 wireless units. However, Hotwire will do their best to make all 3 hard wired, because that’s more reliable. With all 3 units hardwired, you won’t have to rely upon the variables of wireless.
  • If you want more than 3 TV’s installed, you have to pay for the extra units.
  • The Internet speed will be approximately 200 mps downloading and 50 mps uploading data. You can check your download/upload speeds by going to this website: SpeedTest
  • The wireless router is an Eero Pro.
  • The AT&T TV contract ended November 30, 2020
  • You must return all equipment to AT&T. Bring the equipment to a UPS store where they will scan the serial numbers, package the equipment, and ship it back to AT&T at no cost to you.
  • Hotwire installations will continue for late returning snowbirds.
  • Phase I residents are enjoying state of the art Internet and TV service, paid for by the Association. You no longer have to pay a 3rd party vendor for Internet service, it is included in the Hotwire TV/Internet deal.
  • If you have a landline phone, do NOT cancel your phone or the Internet until Hotwire transfers your phone to their service
  • Remember, nothing in life is truly free. Your quarterly condo rates will rise because of this deal. However, the rise in your condo fee will probably only be a fraction of the money you will save as a result of not having an Internet or Landline Phone bill.
  • If you did not agree to schedule an appointment with Hotwire before November 30th, you will no longer have TV service paid for by the Association.
  • Effective December 1st: If you want TV and/or Internet, and if you didn’t allow Hotwire into your home for the installation of new service, you will be responsible for contacting a 3rd party vendor, setting up the equipment, and paying for it yourself.

Hotwire Feedback from Phase I Residents

  • The TV picture quality is clearer and sharper.
  • My Internet speed is faster and more reliable.
  • I canceled my internet contract, I’m saving $50 per month.
  • I cancelled my AT&T Landline & transferred it to Hotwire, where I’m saving around $40 per month.
  • My wireless service is more reliable.
  • I love the voice activated remote control.
  • I don’t like the design of the Hotwire remote control